Refund Policy

1. What the guarantee covers

Everything you paid us: the subscription fee and the one-time Market Intelligence Access fee, refunded in full, for any purchase made in the last 14 days.

We would rather return your money than keep a customer who feels trapped. If LithiumOps is not what you needed, tell us and we will pay it back.

2. How to ask for it

Write to contact@lithiumops.com from the email address of your account and tell us you want a refund. One line is enough.

You can also request it directly from Paddle, who processed your payment. Their receipt reached you by email at the time of purchase and it carries the link.

3. How the money reaches you

Payments for LithiumOps are collected by Paddle.com Market Ltd, acting as merchant of record. Refunds are issued through Paddle to the same card or account you paid with, and normally appear within five to ten business days depending on your bank.

4. Cancelling and refunding are two different things

You can cancel your subscription at any time from your account page. Cancelling stops future charges and keeps your access running until the end of the period you already paid for.

If what you want is your money back, write to us within 14 days of the purchase and we will refund it.

5. Your rights under the law

Where the law that protects you gives you a stronger right than this policy, that right applies. In the European Union and the United Kingdom, for example, consumers have a statutory right of withdrawal. We will never apply this policy in a way that gives you less than the law gives you.

6. Where this fits

This policy forms part of our Terms of Service. If you have a question about a payment, before or after making it, write to us — we would rather answer it than have you guess.